At Quorixa Shopper Point, customer satisfaction is important to us. We strive to ensure that every product delivered meets quality expectations. However, if you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions under which returns or refunds may be processed.
Return Eligibility
Customers may request a return within a reasonable period after receiving their order if the product arrives damaged, defective, or significantly different from the description provided on the website. To qualify for a return, the item must remain unused and in the same condition in which it was received.
Condition of Returned Items
Returned items must be kept in their original packaging and should include all accessories, tags, manuals, and components that were delivered with the product. Items that show signs of use, damage caused by the customer, or missing components may not be eligible for return or refund approval.
Return Request Process
If you wish to initiate a return request, you should contact the Quorixa Shopper Point support team with your order details and a brief explanation of the issue. In certain cases, photographic evidence may be required to verify the condition of the item. Our team will review the request and provide instructions for the return process.
Refund Processing
Once the returned product is received and inspected by our team, we will notify you regarding the approval status of your refund. If the return request is approved, the refund may be issued through a suitable method such as bank transfer or store credit depending on the nature of the order and applicable policies.
Shipping Costs
Shipping charges associated with the original order may not always be refundable. In most situations, customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item delivered by Quorixa Shopper Point.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible after delivery. Our support team will review the situation and may arrange a replacement or refund based on the circumstances.
Non-Returnable Products
Certain types of products may not be eligible for returns due to hygiene, safety, or product-specific restrictions. These items may include opened personal care products, consumable goods, or digital products where applicable.
Policy Updates
Quorixa Shopper Point reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be reflected on this page and will apply to orders placed after the updated policy becomes effective.
Contact Information
If you have questions about returns or refunds, please contact our support team.
Email: contact@quorixashopperpoint.com